Return Authorization Form
We understand that sometimes, items your purchase are simply not right for your environment. They do not match your décor, or you simply do not like them. If you are unsatisfied with a product for any reason, you may return the item to citylgs.store within 30 days of delivery, or exchange it for something else (restocking fees may apply, see below). We want to ensure you get the right product for your space.
Products eligible for return/exchange include items in original, new, uninstalled condition with all original parts, and packaging. You may return any item that qualifies under these conditions within 30 days of delivery. You will be fully responsible for the cost to return the item.
Sorry, we cannot accept returns on
- Custom and built-to-order items
- Floor models, Open Box, and Clearance Items
- Large orders (single fixtures over $2500, orders totaling over $2500 on multiple quantities of the same fixture)
- Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires)
- Items not in resalable condition or items missing the original packaging
- Items not purchased by the original customer (we require the original purchase receipt)
Restocking fees can vary depending on the brand and the product. Some manufacturers charge restocking fees on returned or exchanged products. However, citylgs.store has worked with all our partner brands to offer you the best possible return/exchange terms.